Printing blank page only when using wifi

[Dave6038]

Printing blank page only when using wifi

[Jerry_57]

Hi @Dave6038,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP printer is printing blank pages when connected via WiFi. There are a few troubleshooting steps you can follow to resolve this issue:

 

Check Printer and Default Settings:
 

• Ensure that the printer you are trying to use is set as the default printer on your computer.
• Check the ink or toner levels to ensure that the cartridges are not empty.

Verify Wireless Connection:
 

• Make sure that the printer is properly connected to the WiFi network.
• Ensure that your device is connected to the same network as the printer.

Update Printer Drivers:
 

• Outdated drivers might cause printing issues. Visit the HP Support website to download and install the latest drivers for your printer model.

Restart Devices:
 

• Power off both your printer and device (computer or smartphone) and then turn them back on. This simple step can often resolve connectivity issues.

Re-configure Printer Settings:
 

• Access the printer settings or control panel and ensure that all configurations are set correctly, especially those related to wireless printing.

Print a Diagnostic Page:
 

• Most HP printers have an option to print a test page or diagnostic page to check for any issues. 

Perform a Factory Reset:
 

• If the problem persists, consider performing a factory reset on your printer. Be aware that this will erase all custom settings.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support