Printing issues

[ff1234552]

I downloaded the new driver and can still not get my documents to print.

[Sneha_01]

Hi @ff1234552 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you've downloaded the new driver but are still experiencing printing issues, here are some steps you can take to troubleshoot the problem:

Step 1: Check Printer Status

1. Ensure Printer is On: Make sure the printer is powered on and not showing any error messages.
2. Check Connection: Verify that the printer is properly connected to your computer (via USB or network). If it's a network printer, ensure it's connected to the Wi-Fi.

Step 2: Set Printer as Default

1. Open Settings: Go to Control Panel > Devices and Printers.
2. Set Default Printer: Right-click on your printer and select Set as default printer.

Step 3: Restart Print Spooler Service

1. Open Run Dialog: Press Win + R, type services.msc, and press Enter.
2. Locate Print Spooler: Find Print Spooler in the list.
3. Restart Service: Right-click on it and select Restart.

Step 4: Check Print Queue

1. Open Print Queue: Go to Devices and Printers, right-click your printer, and select See what's printing.
2. Clear Queue: If there are stuck jobs, select them and cancel or delete.

Step 5: Reinstall Printer Driver

1. Uninstall Driver: Go to Devices and Printers, right-click your printer, and select Remove device.
2. Reinstall Driver: Reinstall the printer driver using the latest version from the manufacturer’s website.

Step 6: Run Windows Troubleshooter

1. Open Settings: Go to Settings > Update & Security > Troubleshoot.
2. Additional Troubleshooters: Click on Printer and run the troubleshooter.

Step 7: Test Printing

1. Print Test Page: After trying the above steps, right-click your printer in Devices and Printers and select Printer properties. Click on Print Test Page to see if it prints.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support