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HP Recommended
HP DeskJet 2722 All-in-One Printer

I downloaded the new driver and can still not get my documents to print.

1 REPLY 1
HP Recommended

Hi @ff1234552 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If you've downloaded the new driver but are still experiencing printing issues, here are some steps you can take to troubleshoot the problem:

Step 1: Check Printer Status

  1. Ensure Printer is On: Make sure the printer is powered on and not showing any error messages.
  2. Check Connection: Verify that the printer is properly connected to your computer (via USB or network). If it's a network printer, ensure it's connected to the Wi-Fi.

Step 2: Set Printer as Default

  1. Open Settings: Go to Control Panel > Devices and Printers.
  2. Set Default Printer: Right-click on your printer and select Set as default printer.

Step 3: Restart Print Spooler Service

  1. Open Run Dialog: Press Win + R, type services.msc, and press Enter.
  2. Locate Print Spooler: Find Print Spooler in the list.
  3. Restart Service: Right-click on it and select Restart.

Step 4: Check Print Queue

  1. Open Print Queue: Go to Devices and Printers, right-click your printer, and select See what's printing.
  2. Clear Queue: If there are stuck jobs, select them and cancel or delete.

Step 5: Reinstall Printer Driver

  1. Uninstall Driver: Go to Devices and Printers, right-click your printer, and select Remove device.
  2. Reinstall Driver: Reinstall the printer driver using the latest version from the manufacturer’s website.

Step 6: Run Windows Troubleshooter

  1. Open Settings: Go to Settings > Update & Security > Troubleshoot.
  2. Additional Troubleshooters: Click on Printer and run the troubleshooter.

Step 7: Test Printing

  1. Print Test Page: After trying the above steps, right-click your printer in Devices and Printers and select Printer properties. Click on Print Test Page to see if it prints.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

 

 

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Sneha_01- HP support
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