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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP ENVY Photo 7155 All-in-One Printer

I purchased a wireless printer so that i could print from my chromebook or tablet.  It never works though.  I always receive a message that the printer is "unavailable". I have tried using the Smart App, but it seems to be useless. There is something wrong with the communication between the printer and the device i am printing from.  I am regreting spending money on this printer. I am nearly ready to discard it and work with a company that has support for their customers. I have a business and need printing capability.

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