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Common problems for Connectivity Issues
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HP Recommended
HP OfficeJet 8013 All-in-One Printer
Microsoft Windows 10 (64-bit)

I'm readly to throw myself, nevermind the printer out of the window.  What am I doing wrong.  Every time I want to print I end up having a nervous breakdown 'cos it won't print!

1 REPLY 1
HP Recommended

Hi @GrannyAuds,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Dealing with printer issues can indeed be frustrating, but let's try to troubleshoot the problem step by step for your HP OfficeJet 8013 All-In-One Printer.

 

Check Printer Connection:

  • Ensure that the printer is properly connected to your computer or network. If it's a wireless printer, verify that it's connected to the correct Wi-Fi network and that the signal is strong enough.

Printer Status:

  • Check the printer's display panel (if it has one) for any error messages or indicators. This can give clues about what might be wrong.

Printer Settings:

  • Open the printer settings on your computer and check if the printer is set as the default printer. Sometimes, another printer might be selected accidentally.

Printer Queue:

  • Clear out any pending print jobs in the print queue. Sometimes, a stuck print job can prevent new ones from printing.

Restart Devices:

  • Restart both your computer and the printer. This can resolve temporary communication issues.

Driver and Software Updates:

  • Ensure that your printer drivers are up to date. Visit the HP support website and download the latest drivers for your specific printer model.

Paper and Ink/Toner:

  • Check if there's enough paper in the printer and sufficient ink or toner. Low supplies can sometimes prevent printing.

Network Issues (if applicable):

  • If the printer is connected over a network, ensure that there are no network issues such as IP conflicts or connectivity problems.

Firewall and Security Software:

  • Occasionally, security software or firewall settings can interfere with printing. Temporarily disable them to see if it resolves the issue.

Reset Printer (if necessary):

  • As a last resort, you can reset the printer to its factory settings. This usually involves pressing a combination of buttons on the printer. Refer to the printer's manual for instructions specific to your model.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.