Printter constantly not printing - either offline or asleep or whatever

[GrannyAuds]

I'm readly to throw myself, nevermind the printer out of the window.  What am I doing wrong.  Every time I want to print I end up having a nervous breakdown 'cos it won't print!

[Raj_05]

Hi @GrannyAuds,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Dealing with printer issues can indeed be frustrating, but let's try to troubleshoot the problem step by step for your HP OfficeJet 8013 All-In-One Printer.

Check Printer Connection:

• Ensure that the printer is properly connected to your computer or network. If it's a wireless printer, verify that it's connected to the correct Wi-Fi network and that the signal is strong enough.

Printer Status:

• Check the printer's display panel (if it has one) for any error messages or indicators. This can give clues about what might be wrong.

Printer Settings:

• Open the printer settings on your computer and check if the printer is set as the default printer. Sometimes, another printer might be selected accidentally.

Printer Queue:

• Clear out any pending print jobs in the print queue. Sometimes, a stuck print job can prevent new ones from printing.

Restart Devices:

• Restart both your computer and the printer. This can resolve temporary communication issues.

Driver and Software Updates:

• Ensure that your printer drivers are up to date. Visit the HP support website and download the latest drivers for your specific printer model.

Paper and Ink/Toner:

• Check if there's enough paper in the printer and sufficient ink or toner. Low supplies can sometimes prevent printing.

Network Issues (if applicable):

• If the printer is connected over a network, ensure that there are no network issues such as IP conflicts or connectivity problems.

Firewall and Security Software:

• Occasionally, security software or firewall settings can interfere with printing. Temporarily disable them to see if it resolves the issue.

Reset Printer (if necessary):

• As a last resort, you can reset the printer to its factory settings. This usually involves pressing a combination of buttons on the printer. Refer to the printer's manual for instructions specific to your model.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support