Private Pickup

[MA101]

My office jet 8012 sends print jobs to Private Pickup. How can I prevent this or turn off this feature

[Dragon-Fur]

@MA101 

Private Pickup is part of the HP Smart feature set for HP+ printers that support Print Anywhere.

See here:

“Print Anywhere App” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

Section: Private Pickup (HP+ printers only)

Partial Excerpt:

Private Pickup is available only for printers with Print Anywhere enabled. Your print jobs are printed only when you confirm your proximity to the printer.

To enable or disable Private Pickup feature perform the following steps.

1. Click My HP Account or Account.
2. Click Manage HP Benefits, and then click Print Anywhere.
3. Enable Allow Printing from anywhere.
4. Enable Require Private Pickup.
   A Private Pickup tile is automatically added once the Private Pickup feature is enabled.

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 8012e All-in-One Printer 

Open HP+ Printer Homepage > Concierge Help > Click the Contact Us link in the Orange box

Note that Concierge assistance is only for HP+ printers AND is likely only available during regular business days and times (weekdays during regular business hours).

NOTE:  Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site.  What?  The “+” and “not +” printers are the same printer – HP+ is a benefit / service.

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