Problem connecting a HP Envy Pro 6400 to 5g wireless network

[Tonyj58]

Hello, I am having enormous issues trying to connect my printer to homen5g wireless network. I've tried the HP advice but still doesn't work. The wire button keeps flashing blue.

[Raj2111]

Hi @Tonyj58 

Welcome to the HP Support Community!

I understand that you are not able to connect the printer wirelessly, I am glad to assist you

Reset the wireless and setup and connect to the network using HP Smart, this resource will show how to reset:

https://www.youtube.com/watch?v=TWBAFvOJuGk

Please follow the steps in this resource to reset the network and use HP Smart to add printer again:

https://www.youtube.com/watch?v=TWBAFvOJuGk

You may also try this document.

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards, 
 

[Tonyj58]

Thank you Raj, that fix worked perfectly for me. Now I'm having some issues printing. The scanner works well but I can't even print a test page. Any suggestions would be greatly appreciated. For info, the light on the printer where the print job prints is white.

[Raj2111 · Accepted solution]

Hi @Tonyj58 

Thank you for writing back,

I understand that you are not able to print your, I am glad to assist you.

Please try these documents :

Print jobs stuck in print queue (Windows, macOS)

HP printer is offline or not responding (Windows, macOS)

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards, 

[Tonyj58]

Thank you Raj, fixed the problem and greatly appreciated.

[Tonyj58]

Thanks Raj, greatly appreciated