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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP DeskJet 2722 All-in-One Printer

When attempting to setup the wi-fi connection I get an error message saying

"the device and computer are connected to different networks - to use the typical network software, the device must be connected to the same router as  this computer,. If you can, connect the device to the same router as this computer."

The Deco X60 is plugged into the same router as the PC so I've no idea what the problem is....??

until its fixed I can only use the printer by connecting it via USB cable directly to the PC, or I buy another printer !

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