Problem connecting to Color Laser 150nw Printer

[JMO925]

I am having problems getting my new printer connected to the wifi network here at work; it says the printer is connected, but when I use the HP Smart App on my HP computer or my phone to try and add the printer it is not found. I have also tried to use the IP address to add it, but no avail. Any suggestions?

[A_Gayathri]

Hi @JMO925,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're having a frustrating experience with setting up your HP Color Laser 150nw. Here are some steps to help troubleshoot and resolve the issue:

Check Network Settings:

• Ensure that the printer is connected to the same Wi-Fi network as your computer and phone. Double-check the network name and password.

Verify Printer Connection:

• Print a network configuration page from the printer’s control panel to confirm that it's connected to the correct network and has a valid IP address.

Restart Devices:

• Restart your printer, computer, and phone to refresh the network connections.

Update HP Smart App:

• Make sure you have the latest version of the HP Smart app installed on your devices. You can check for updates in your device's app store.

Add Printer Using IP Address:

• On your computer, open the HP Smart app, select "Add Printer," and choose "Add Printer Manually" or "Enter IP Address" if that option is available. Enter the IP address of the printer.

Firewall/Security Software:

• Check if your computer’s firewall or security software is blocking the printer. You may need to create an exception for the printer or temporarily disable the firewall to test the connection.

Check Printer Firmware: Update the firmware on an HP printer

• Ensure the printer has the latest firmware update. You can check for updates on the HP website or via the printer’s control panel.

Use HP Print and Scan Doctor: HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool from the HP website. This tool can help diagnose and resolve common issues with printer connectivity.

Reconfigure Network Settings:

• Reconnect the printer to the Wi-Fi network by going through the setup process again. You can do this via the printer's control panel or by using the HP Smart app.

Reset Printer Network Settings:

• As a last resort, you can reset the printer’s network settings to default and reconfigure the Wi-Fi setup.

Refer to this document: HP Color Laser 150nw User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[JMO925]

Hello @GAYA1239! Thank you for the info!

Check Network Settings:

• Ensure that the printer is connected to the same Wi-Fi network as your computer and phone. Double-check the network name and password. - I did this. Both are connected to the same wifi.

Verify Printer Connection:

• Print a network configuration page from the printer’s control panel to confirm that it's connected to the correct network and has a valid IP address. - I did this and it appears by all accounts that the printer has a valid IP address.

Restart Devices:

• Restart your printer, computer, and phone to refresh the network connections. - Did this.

Update HP Smart App:

• Make sure you have the latest version of the HP Smart app installed on your devices. You can check for updates in your device's app store. - Did this too.

Add Printer Using IP Address:

• On your computer, open the HP Smart app, select "Add Printer," and choose "Add Printer Manually" or "Enter IP Address" if that option is available. Enter the IP address of the printer. - I tried this and it did not work. 

Firewall/Security Software:

• Check if your computer’s firewall or security software is blocking the printer. You may need to create an exception for the printer or temporarily disable the firewall to test the connection. - Based on my ability I believe I disabled the firewall. I am not exactly sure on how to create an exception, but would love it if someone could tell me because this didn't work. 

Check Printer Firmware: Update the firmware on an HP printer

• Ensure the printer has the latest firmware update. You can check for updates on the HP website or via the printer’s control panel. - I will try this part today. 

Use HP Print and Scan Doctor: HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool from the HP website. This tool can help diagnose and resolve common issues with printer connectivity. - I did this as well - did not help.

Reconfigure Network Settings:

• Reconnect the printer to the Wi-Fi network by going through the setup process again. You can do this via the printer's control panel or by using the HP Smart app. - I tried this a plethora of times; did not help. I cannot help but wonder if there is a firewall on the network? I am working in a building owned by the city and they provide the wifi.

Reset Printer Network Settings:

• As a last resort, you can reset the printer’s network settings to default and reconfigure the Wi-Fi setup.

I will try to work through the steps again. The printer seems awesome... just the wifi Direct printing does not seem to be an option nor does setting it up on the network and I am not sure why?

[A_Gayathri]

Hi @JMO925,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!