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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
08-07-2024 10:25 AM
Product: HP Color Laser 150nw
I am having problems getting my new printer connected to the wifi network here at work; it says the printer is connected, but when I use the HP Smart App on my HP computer or my phone to try and add the printer it is not found. I have also tried to use the IP address to add it, but no avail. Any suggestions?
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