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‎06-09-2021 11:27 AM

HP Recommended
Product: HP ENVY 4520
Operating System: Android 8.0 Oreo and older

Hello.

 

I've always successfully connected my inkjet HP to my smartphone via WiFi direct.

 

Problem:

 

Currently it happens that this seems no more possible. The WiFi direct is active on the printer. As usually I activate the WiFi on my device, then I go into the WiFi direct submenu, and here my device finds the printer. So I touch the printer tag on my smartphone, and it appears the connection request on the printer display, to be confirmed within 60 seconds.

 

Finally I touch OK on the printer, the connection process starts, but after several seconds it aborts, and the connection fails 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-12-2021 12:27 PM - edited ‎06-12-2021 12:28 PM

HP Recommended

@lastPaul

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Was anything changed or updated on your Android phone?
  • What's the Wi-Fi light status on the Printer(Blinking or Steady)? 

While you respond to that, let's try these steps: 

  • With the printer turned on, disconnect the power cord from the printer's rear and unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎06-12-2021 12:27 PM - edited ‎06-12-2021 12:28 PM

HP Recommended

@lastPaul

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Was anything changed or updated on your Android phone?
  • What's the Wi-Fi light status on the Printer(Blinking or Steady)? 

While you respond to that, let's try these steps: 

  • With the printer turned on, disconnect the power cord from the printer's rear and unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎06-19-2021 04:58 AM

HP Recommended

Many thanks.

 

I had solved soon after my question.

 

Simply it started to connect, but I have had to proceed first connecting to WiFi direct on my smartphone, then connecting to normal WiFi inserting the password of the printer.

 

This is strange, because WiFi direct is thought to avoid classical WiFi; it doesn't require any connection, and it connects devices directly. 

Was this reply helpful? Yes No

‎06-22-2021 08:20 AM

HP Recommended

@lastPaul

Thank you for posting back.

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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