Problem reconnecting HP Envy 6032e to WiFi after new power lead issued for router

[Evelyn82]

Had an issue 10 days ago with broadband. Issued with a new power cable for router by EE. Not been able to print since then. Have tried all the trouble shooting suggestions - turning router on and off etc but getting nowhere and getting very frustrated!!

[Hawks_Eye]

Hi @Evelyn82 

Welcome to the HP Support Community! We're here to help you get back up and running.

Not to worry, I'll do my best to reconnect the printer to your wireless network.

Let us try to restore the printer to the default network settings, and then use HP Smart to connect the printer to your Wi-Fi network.

Step 1:

Restore network default settings on the printer, to do that - Use the Wireless button on the back of your printer to restore Wi-Fi setup mode.

On the back of the printer, press and hold the Wireless button for five seconds.

Note:

Your control panel might look different than the following example, but the steps are the same.

Wait for the Status light to turn purple.

Within two hours, return to the app or software to find and add your printer and complete the setup.

Step 2:

Uninstall and re-install the HP Smart app on your computer/mobile device.

Place the printer and the computer or mobile device near the Wi-Fi router.

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS).

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

Let me know if this helps.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye