Problem with my account

[Maggie180]

A message appears on my printer saying there is a problem with my account and I cannot print until the problem is fixed

[A_Gayathri]

Hi @Maggie180,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[TomH671 · Accepted solution]

I don't seem to have permission to access my private messages.  I've since resolved the issue and just want the community support messages to stop being sent to me on this matter.  I can't figure out how to stop these messages.  Can you advise?

[A_Gayathri]

HI @TomH671,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

Gaya1239 

HP Support

[TomH671]

@Gaya1239,

I still am trying to figure out how to stop receiving messages from the community regarding my original post/request.  I see a link in the email "Change or discontinue your search"  but when I click it I don't see anywhere I can discontinue or stop my post.  I'm receiving 20 emails a day from HP Community Support continuing to respond to my original post and I need them to stop.

Help!