Problem with scaner

[Patrys1171]

My printer’s scanner was deactivated a few days ago. It won’t let me scan from Paint. My printer is an HP Color LaserJet Pro MFP M283cdw. Can you help me recover my scanner?

[Raj_05]

Hi @Patrys1171,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your scanner might be encountering some technical issues. Let's try a few troubleshooting steps to see if we can resolve the problem.

• Restart Your Printer: Sometimes, a simple restart can fix minor issues. Turn off your printer, wait for a few minutes, and then turn it back on.
• Check Connection: Ensure that your printer is properly connected to your computer or network. If it's a wireless printer, make sure it's connected to the correct Wi-Fi network.
• Update Drivers: Outdated or corrupt drivers can cause scanning problems. Visit the HP website and download the latest drivers for your printer model. Install them on your computer and see if that resolves the issue.
• Software Troubleshooting: If you're using specific scanning software provided by HP, try reinstalling it. Sometimes, reinstalling the software can fix any glitches or errors.
• Check for Error Messages: If you're receiving any error messages when trying to scan, take note of them. They can provide valuable information about what might be wrong.
• Run Troubleshooter: Most operating systems have built-in troubleshooters for printers and scanners. Use your computer's troubleshooter to diagnose and fix any issues.
• Firmware Update: Check if there are any firmware updates available for your printer. Updating the firmware can sometimes resolve scanning problems.
• Test with Another Program: If you're trying to scan from Paint, try using a different program (like Windows Fax and Scan or HP's scanning software) to see if the issue is specific to Paint or if it's a broader problem.
• Reset Scanner Settings: Sometimes, resetting the scanner settings to default can fix issues. Refer to your printer's manual for instructions on how to reset the scanner settings.

Try these steps and see if they help you recover your scanner functionality.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support