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‎10-15-2020 03:10 PM

HP Recommended
Product: HP Envy 7640 e-All-in-one printer

Unable to scan document to email.  Get error message that “your network requires a proxy server address when connecting to the internet”.  My network does not have a proxy server address and has not been issue for 2+ yrs scanning documents with this printer.

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1 person had the same question
1 REPLY 1

‎10-18-2020 12:47 PM

HP Recommended

@TonyKC Welcome to HP Community!

 

I understand that you are getting a Proxy server address error message.

 

Assign manual IP to the printer- 

The steps on how to set a manual IP address can be found here. 

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers 

 

Please Enable and disable web services.

 

Also, refer to the below link as well.

 

https://support.hp.com/in-en/document/c03953891

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

 

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