Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
New member
1 0 0 0
Message 1 of 2
Flag Post

Queue errpr Windows 10

HP Recommended
Microsoft Windows 10 (64-bit)

Job go's into Queue then gone but no print.

Prints with cellphone

HP Support Agent
HP Support Agent
3,421 3,420 135 166
Message 2 of 2
Flag Post
HP Recommended

Hi@Guvy, Welcome to the HP Support Community!


Print from your Android 5.0 or later smartphone or tablet using the HP Print Service Plugin.

Most printers released after 2004 support the HP Print Service Plugin.

Install the HP Print Service Plugin

Install the HP Print Service Plugin on your Android smartphone or tablet, and then turn on the plugin.

  1. Confirm your Android device is connected to the same network as your printer.

  2. On your Android device, install or update the HP Print Service Plugin (in English).

  3. Android 6.0 (Marshmallow) and 5.0 (Lollipop): Tap Settings, search for and open HP Print Service, and then tap On to turn on the plugin.


    If you are using Android 7.0 (Nougat) or later, the plugin turns on automatically after installation.

Print with the HP Print Service Plugin

Print photos, documents, emails, or webpages from Android apps.

  1. Open the item you want to print, tap the Menu icon , and then tap Print. If the app you are using does not have a Print option, tap the Share icon or look for a Share option in the Export or Send menu, and then select HP Print Service Plugin or the Print icon .

  2. On the preview screen, tap the Down arrow to view the printer list, and then select HP [your printer model name] to print over the network, or DIRECT-xx-HP [your printer model name] to print with Wi-Fi Direct.

    Selecting a printer from the list of available printers

  3. Tap the Down arrow to change any print settings, such as paper size or orientation.

  4. Tap the Print icon .

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

What if I can't connect or add my printer?

Depending on how you are trying to print, troubleshoot the network connection or HP account.

  • If you see a This printer isn't available right now message or you can't add your printer during setup, go to HP Printers - 'Printer isn't available' error (Android).

  • If you are printing remotely with Print Anywhere and you see a Can't connect to printer message, open the HP Smart app, sign out, and then sign back in.

Can I print remotely using Print Anywhere with the HP Print Service Plugin?

Yes. If you have a printer that supports Print Anywhere and have enabled Print Anywhere using the HP Smart app, you can print remotely to your printer using the HP Print Service Plugin.

Supported printers have Remote and a Cloud icon  in their description in the printer list.

Can I add, edit, or remove a printer manually from the HP Print Service Plugin?

Yes. When the plugin does not detect a printer, you can add the printer manually. You can also edit or remove a printer from the plugin.

  • Add a printer using the IP address: Tap All printers > Add printer, and then tap HP Print Service or HP Inc. Tap On a Wi-Fi Network, type the printer name and IP address, and then tap OK.

  • Add a printer using Wi-Fi Direct: On your printer, make sure Wi-Fi Direct is turned on. On your mobile device, tap All printers > Add printer, and then tap HP Print Service or HP Inc. Tap Directly to the Printer, select the name of your printer with DIRECT in the name, and then tap OK.

  • Remove or edit a printer: In the HP Print Service Plugin, tap the Menu icon , and then tap Add printer > Manage printers. Tap and hold the printer you want to remove or edit, and then tap Modify to edit the printer or Forget printer to remove it.

What file formats can I print?

The HP Print Service Plugin supports several file formats.

Print menu supported file formats:

  • Photos (JPEG, PNG)

  • PDF

  • Microsoft Office files

  • Text files (TXT)

  • Webpages (HTML)

Share menu supported file formats:

  • Photos (JPEG, PNG)

  • PDF

How do I monitor or cancel current print jobs?

Open the notification area to view a list of current print jobs or cancel a print job.

  • Monitor print jobs: Swipe down from the top of your Home screen to view your current print jobs.

  • Cancel a print job: Swipe down from the top of your Home screen to view your current print jobs, select the print job you want to cancel, and then tap Cancel.

    Cancelling a print job

What if the printouts from my HP LaserJet printer are illegible?

Turn on the Android Print Rendering setting if a LaserJet printout from a PDF or web-based original, such as a job application or registration form, is illegible.

Example of a printout with illegible text

  1. Open the HP Print Service Plugin.

  2. Tap the Menu icon , and then tap Print settings > Advanced Settings.

  3. Turn on Android Print Rendering.

    Turning on Android Print Rendering

HP LaserJet printouts now print as expected.

Can I use a USB cable to print from my Android device?

Yes, as long as your printer supports PCL3 or PCL5 printer language, your mobile phone supports USB On-the-Go (OTG), and the HP Printer Service Plugin is installed.

To set up the connection, connect a USB OTG cable to the printer while the printer is on, and then confirm the connection on your mobile device.


Keep me posted. Happy to help!


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 


0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation