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Message 1 of 4
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Re: Envy 5530 Scan but wont print on one of 4 devices

HP Recommended

I have virtually  the same problem with my Envy 5020

My 5020 was printing, I hadn't printed on it for a while as I only print a few pages per month on this printer. ( I am on the free 15 pages a month package  )

 

The scanner still scans ok but the printer lists as "driver is not available"

I do all the usual HP and/or Microsoft updates  and this is on an  ENVY 360 windows 10 home network.

I have run the HP doctor program

uninstalled /reinstalled the printer/full driver software etc as a result

Tried it manually on direct print connect - HPsmart - sees the printer,  allows the second stage of the install, once I put the password from the printer  front panel. But immediately after successful installation, the Printer relists as driver is unvailable -  shows ink status everything is normal except "printer not fully installed"

I have recently upgraded our  TV broadband router  (5 & 2.4Ghz) but I changed the password and SSID to the same as the previous model, so that was pretty seamless AND  I can still print wirelessly to the C4380 and Officejet 8600!

 

3 REPLIES 3
HP Support Agent
HP Support Agent
8,912 8,886 596 668
Message 2 of 4
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HP Recommended

 Hi @doctorsbox,

 

I'd like to help with the printer connectivity issue.

 

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer in not in the list, turn it off and on, and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

 

To set a manual IP and try the steps below -

 

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

 Connect the printer to TCP/IP port

 

 --->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

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Message 3 of 4
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HP Recommended

Hi thanks for your help.

removed the " an unknown device listed in device manager, could not uninstall the software device listed-HPCB7109 (HP ENVY 5000 series) as it kept reappearing. In "apps and features " removed HP ENVY 5000 basic device software. Then - 

Ran HP scan and print doctor it went through the whole process of installing the printer as it stated it wasn't installed properly. It still ended up as driver unavailable. I went on through your instructions and 

I got to the point  where I selected manual IP and had  hit 'apply' ..it timed out said lost comms with printer so I re applied and it was successful. I could not find the section to Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS - under  DNS Address Configuration  it just had the manual default and secondary dns server 192.168.0.1 etc

.  Looked through the other menu headings and found "run a test print" - it printed the test print!  I will repeat that -

The HP ENVY 5020 printed the test print! 

set sleep to 15minutes

Tried to Set the TCP port but there is not an entry for "devices and printers" just" printers and scanners "or "bluetooth and others "- in  both you cannot right click on the devices listed anyway ( and driver listed as not available) . So I went into the old style device manager again and found listed  under printers with the 8600  that the  unkown device had re appeared  - right clicked  - initiated  update the driver  - it then gave me a window - WINDOWS ENCOUNTERED A PROBLEM INSTALLING THE DRIVERS FOR YOUR DEVICE  - found the drivers but encountered a problem HP ENVY 5000  series PCL-3 -  driver not signed or  signed incorrectly  check manufacturers website 

 

Under software devices - are all my networked wifi devices TV/ Blueray / HP8600 etc etc ....and now ( where the was only one entry  that I could not remove)  there are 4 entries  -

DIRECT -09-HP ENVY 5000 series

HP ENVEY 5000 series [CB7109]

HPCB7109 (HP ENVY 5000 series)

HPCB7109 (HP ENVY 5000 series)

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HP Support Agent
HP Support Agent
8,912 8,886 596 668
Message 4 of 4
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HP Recommended

Try installing the printer using the Windows built-in driver -Installing and Using the Windows Built-in Print Driver

 

Keep me posted!

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