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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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HP Recommended
I have successfully downloaded and installed HP Scan Extended using the link posted in this forum.
The program opens fine and all options are available on the main page.
And then once I click the button at the bottom to 'Scan' , the communication to my HP Deskjet F380 All-in-One Printer Scanner Copier is established and I hear the scanner working and completing the scan, however most of the options within the software are greyed-out, including the 'Save' button at the bottom, so I cannot save the scan to a file.
I am inserting a screen capture here : how do I resolve this problem ? thank you
HP Recommended
Hi,
Do you have your printer software installed also? the driver software is crucial for HP Scan Extended to work.
What exact results are shown when searching for HP within the Uninstall a Program list of the Control Panel?
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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HP Recommended
Yes, I uninstalled and re-installed the printer drivers on 01/23/21 when I first noticed the problem with HP Solution Center.
I am attaching screen captures of the Windows 7 Control Panel -> Device and Printers and also Programs and Features
Note: another member has posted the exact same problem as I am having here :
https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Solution-Center-not-working-Adobe-Fl...
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HP Recommended
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