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Common problems for Connectivity Issues
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‎10-09-2020 06:25 AM

HP Recommended

hey, this hasn't worked for me, it only prints out a WPS code?

6 people had the same question
3 REPLIES 3

‎10-09-2020 07:10 AM

HP Recommended

@Nicole1_ 

Hello,


What is the exact model of your printer (e.g. CB747A)?
To locate this Product Number P/N: this document.

 

What exactly are you looking for?

What operating system are you under? (e.g. Windows 10 or macOS 10.14)

 

Don't hesitate to contact us in case of need.

 

Best regards,:Wink:



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‎10-09-2020 07:13 AM

HP Recommended

My printer is the deskjet 2710 and i am using a windows laptop and an iOS iPhone. I need the MAC address so I can add it to the 

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‎10-09-2020 07:28 AM - edited ‎10-09-2020 07:41 AM

HP Recommended

@Nicole1_ 

Thanks for your return,

Please use HP Smart to install and use your printer on the devices.
When you pressed both Wireless and Information buttons at the same time, did you get two pages? If yes, please look at the first page named Network Configuration Page, there you will find the MAC address of the printer.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



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