• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎06-18-2026 12:22 PM

HP Recommended

I got same issue and almost same exact scam .

Reply
1 REPLY 1

‎06-19-2026 09:14 AM

HP Recommended

Hi  @Chris20262,
 
Welcome to the HP Support Community!

Thanks for reaching out!


I Understand your concern, don’t worry let me help you with this. 

Based on what you’ve described, We want to make sure you’re safe and that we can investigate further.

 

Could you please provide us with:

The exact phone number you called.

The website or source where you found that number (for example, was it a Google search result, an ad, or a specific site link?).

This information will help us trace details.  

 

Do not share any banking or personal information with them.

Run a full antivirus/malware scan on your computer since remote access was granted.

Only use the official HP support website https://support.hp.com/  or the verified HP Support phone numbers listed on the HP website.

 

I hope this helps. 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.