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Microsoft Windows 10 (64-bit)

Recently my HP LaserJet Pro MFP M29w is not connected to my PC window 10 as its Offline. I have tried everything On and Off power and other. I also tried to remove the printer app from my PC and tried to install it again via HP smart. Now I have a big problem that I cannot evey install it into my PC anymore not just the printer is offline? Please help help......

 

Thank you so much!

1 REPLY 1
HP Recommended

@Xhbrady

 

Welcome to the HP support community.

 

I understand that you are getting printer driver issues, I am glad to assist you.

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer driver using HP Smart app

Click here to download

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.