Reconnect printer to wifi

[ZG416]

We got a new router and wifi password. How do I reconnect my printer to wifi?

[Rachel571]

Hi @ZG416,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you need help with the wifi password. May I know if the new router has 2.4 or 5 GHz? In the meantime please try the steps mentioned below:

let's try a network reset:

1. Disconnect the power cord from the router.

2. Turn off the printer.

3. Turn off the mobile device/PC.

4. Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.

5. Turn on the printer.

6. Turn on the mobile device/PC.

Once done,
Could you please try these steps to connect the printer to the network (in case of dual-band routers, please use the 2.4 Ghz wireless connection for the printer):

1.) Remove HP Smart App from your mobile device (if already installed).

2.) Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

3.) Download and install HP Smart App on your mobile device from the app store.

4.) Open HP Smart App and follow the onscreen instructions on the screen to connect the printer to a wireless network.

To find the wifi password, you may check in the rear end of the router. If not, please check the link mentioned here: https://support.hp.com/rs-en/document/ish_2380042-1648009-16
 

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support