• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎08-22-2024 02:51 PM

HP Recommended
Product: HP LaserJet MFP M234dwe Printer
Operating System: Microsoft Windows 11

HP Escalation Manager not getting in touch with me. HP charged my debit card for a replacement refurbished printer they mailed me that I sent back because it is defective. They received the defective replacement printer back and have not given me my money back. This has been going on since July 3 and they keep telling me someone will be in touch and NO ONE EVER GETS BACK TO ME. I don't know how to get my money back from them. 

Category:
1 REPLY 1

‎08-25-2024 08:58 AM

HP Recommended

Hi @Denise3120,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your Refund for the Printer. Not to worry I will help you to get a resolution to resolve the issue. 

 

I am sorry to hear about the HP Escalation Manager not getting in touch with you  let me check

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

I am an HP Employee!


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.