Remote Printing

[StevieGorilla]

Hi @GreenTurtle!

I finally got back to the printer again. Unfortunately, the Print Anywhere option is not there. This is very disappointing.

I have captured another screen with the Printer Information such as the Firmware Version. Not sure if it helps to narrow down the issue. Maybe I should make a visit to the service centre.

Despite what the screenshot says, I am in Singapore (not Australia).

 

 

[Dragon-Fur]

@StevieGorilla 

Perhaps the issue is not one of the feature missing -- instead, it might be the printer model / series is not the one you indicated at first post.

Yes, I realize I brought this up earlier and that I might be pounding on a dead idea...

Will you tell us your exact printer model?

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ePrint is supported in this series in the 2700 series.

DeskJet 2700, 2700e series: DeskJet 2710, 2710e DeskJet 2720, 2720e DeskJet 2721, 2721e DeskJet 2722, 2722e DeskJet 2723, 2723e DeskJet 2724 DeskJet 2725 DeskJet 2729 DeskJet 2730 DeskJet 2732 DeskJet 2742e DeskJet 2752, 2752e DeskJet 2755, 2755e

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[StevieGorilla]

Hi @Dragon-Fur,

The model is HP DeskJet 2723e.

FPU Number: 3XV17-64006

FWIW, this is on the box.

Did I get a 2723 printer in a 2723e box?

[Dragon-Fur]

@greenturtle 

OK -- I still do not know what is going on.

the FPU number - minus the extra bits on the end of the number and adding an "a" comes back as HP DeskJet 2755 All-in-One Printer  

HP DeskJet 2723e comes back as product  2A9Q5A

Public sources

•  Product Specifications for the HP DeskJet 2723e All-in-One Printer (26K70B)
•  Product Specifications for the HP DeskJet 2723e All-in-One Printer (297X1A)

Can you check / verify the product?

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People who own, use, and support HP devices.

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[greenturtle]

Hi @Dragon-Fur  

Thanks, we'll try to troubleshoot further.

Hi @StevieGorilla 

Couple of questions. 

1. This printer was  purchased in Singapore and you're the first owner to set it up?

2. Did you sign up for the free 3 months  Instant Ink Program?

3. During the setup, did you select "Australia" instead of SIngapore?

4. Is the printer connected wirelessly or through USB?

If connected wirelessly, can try to Reset to factory defaults following this resource (Example)

https://www.youtube.com/watch?v=zHpmnBHEpvA&t=99s

After a reset to factory defaults, setup the printer again using HP Smart app, create and use a NEW HP account (new email) and ensure "Singapore" is selected.

Hope that helps!

[StevieGorilla]

Hi @Greenturtle.

Answers inline.

1. This printer was  purchased in Singapore and you're the first owner to set it up? Yes. Correct.

2. Did you sign up for the free 3 months  Instant Ink Program? Yes.

3. During the setup, did you select "Australia" instead of SIngapore? I didn't select any region, I guess the location was auto-detected (and I later realised I had Private Relay turn on on my iPhone, which I think might have messed with the location) Is there a reason to believe that a wrong location would have caused an issue with Print Anywhere being completely missing?

4. Is the printer connected wirelessly or through USB? Wireless. 

[greenturtle]

Thanks @StevieGorilla .

Yes,  Wrong location may mess up feature offerings as the printer needs to be "Entitled" to the owner. These models are specific for Singapore and Hong Kong only.

Any chance that you can try to change the location to Singapore?  Have you received the Instant Ink Welcome kit yet? 

Since it's already subscribed, would suggest not to sign in using any other email!  

Thanks

[StevieGorilla]

Hi @Greenturtle, yes, the region has been set back to Singapore. 

yes I have received the welcome kit. 

[greenturtle]

Hi @StevieGorilla 

Thanks for the reply.  Please ensure that the HP account used to log in is the same as the one used during setup.  

That is another possible reason for "Print Anywhere" not showing up.  

If that still doesn't work, can try a Reset of wireless and try setting up and connecting the printer to the network again?

This resource will be useful :

https://www.youtube.com/watch?v=NHq_83JIy4A

Hope that helps!

[StevieGorilla]

HI @Greenturtle, 

> ensure that the HP account used to log in is the same as the one used during setup.  

Can you explain (maybe with screenshots?) which are the "log in" and "setup" processes?

As far as I remember, I've only used one account (email address) to perform all actions on this printer.