Remove Bonjour hp officejet 5255

[Bart67]

Bought hp oficejet 5255 used, can't get phone Android A14 to connect. I suspect the printer was connected via Bonjour previously. How can I remove the Bonjour 

[A_Gayathri]

Hi @Bart67,

Welcome to the HP Support Community

I understand you are facing an issue with your Remove Bonjour hp officejet 5255 .can't get phone Android A14 to connect.   Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.
• Click here to Print in Android to an HP Printer Using Wi-Fi Direct | HP Printers

How To Stop or Uninstall Bonjour

Stop

Step 1: Press ctrl+shift+esc to open Windows Task Manager.
Step 2: Go to the Services tab.

Windows task manager dashboard.

Step 3: Look for Bonjour Service or mDNSResponder.exe.

Look for mDNSResponder.exe or Bonjour Service. Source

Step 4: Right-click on the service and select Stop.

Uninstall

You should take proper consideration before uninstalling because apps using the service might start malfunctioning.

Step 1: Access the Control Panel from the Start menu and click on Uninstall a program.

Windows Control Panel dashboard.

Step 2: Right-click on Bonjour, select Uninstall and follow the on-screen instructions.

Uninstalling the Bonjour service.

Step 3: A few residual files might be left even after the uninstallation. Due to Bonjour’s technical nature, it’s advisable to consult tech support for complete removal. Otherwise, open the drive where you initially installed Bonjour (or iTunes), search for the file mdnsNSP.dll and delete it.

If the issue persists, then please follow the steps mentioned in this document:

Hope this helps! Keep me posted. 

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