Reset Admin Password

[ANH71]

When attempting to access 'System' or options within the  'Networking' tab in the EWS I am prompted to enter admin credentials, I have followed other guides to factory default the printer yet none of these have helped.

Some assistance would be great to help me reset the admin credentials back to system default.

I have checked in the toner tray area and the back of the printer and no PIN is printed on either.

[Hawks_Eye]

Hi @ANH71 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Please try restoring the network settings to defaults - 

Use the Cancel and Wireless buttons to restore Wi-Fi setup mode.

Press the Cancel button to ready the printer.

Press and hold the Wireless button until the Attention light blinks.

Wait 60 seconds until the Wireless light blinks blue.

Within two hours, return to the app or software to find and add your printer and complete the setup.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[ANH71]

This solution is fine to get it connected back to Wi-Fi, but does not address the issue with admin password blocking access, as I am still prompted to enter it and I do not have it.

This leaves me unable to change any of the blocked settings (network etc..)

[Hawks_Eye]

Hi @ANH71 

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye