Reset HP smart Tank 510 to factory settings

[obedofMostHigh]

Hi Team. I have a tank 510 series. I changed my wifi name & password and now i cannot connect my printer to smart app. i tried printing wifi status but i dont see anything relevant that would help me change the password for the printer. Pls help. Thanks in advance!

[Hawks_Eye]

Hi @obedofMostHigh 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

If you've changed your Wi-Fi name and password, the HP Smart Tank 510 series needs to be reconnected to your new network. 

Here's a clear set of steps to help you resolve this:

1. Reset the Printer’s Network Settings

To clear the old Wi-Fi settings:

1. Press and hold the Wireless button and the Cancel button on your printer for 5 seconds until the wireless light starts blinking.
2. This resets the network settings on the printer.

2. Reconnect to the New Wi-Fi Network

You can use one of the following methods:

Via HP Smart App

1. Open the HP Smart App on your smartphone or computer.
2. Tap + (Add Printer) and search for your printer.
3. Select the printer and follow the on-screen instructions to connect it to the new Wi-Fi network. You will be prompted to enter the new Wi-Fi name and password.

Via WPS (Wi-Fi Protected Setup) (if your router supports it)

1. Press the WPS button on your router.
2. Within 2 minutes, press and hold the Wireless button on the printer until it starts blinking.
3. The printer will automatically connect to your network.

3. Verify Connection

Once reconnected:

1. Print a Network Configuration or Wireless Test report from your printer. You can do this by pressing the Information button (or holding it for 3 seconds).
2. Ensure that the network name matches your new Wi-Fi name.

4. Troubleshoot HP Smart App Connection

If the app still doesn’t recognize the printer:

1. Close and reopen the HP Smart App.
2. Ensure your device is on the same network as the printer.
3. If needed, uninstall and reinstall the HP Smart App to refresh its connection.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye