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‎12-29-2022 11:42 AM

HP Recommended
Product: HP LaserJet Pro MFP M28w Printer

I’ve tried all suggested ways to reset WiFi. I recently changed WiFi providers and the printer does not connect to new provider. Do I need to do a factory reset? I don’t know how to do that… help! HP M28 Laserjet printer. No touch screen 

Category:
1 person had the same question
1 REPLY 1

‎01-01-2023 08:23 AM

HP Recommended

Hi @Me20223,

 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

I see that your HP Printer is not connecting to the wi-fi network after changing the network provider.

 

Please follow the steps listed below to connect using USB cable and then change it to wireless.

Step 1: Connect using USB cable:

Please follow the steps in this document to connect the printer using the USB cable.

 

Step 2: Change from a USB connection to wireless:

Please follow the steps in this document to change from a USB connection to a wireless network.

 

Let me know if this works.

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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