Reset printer admin password

[Echo_Lake]

@nommr

Thank you for posting back. 

• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon in the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted for further assistance.

[Lakland]

I would like to apologize to all that sent me the answers for my problem. It's been a very busy 4 months. I'm getting older and my body is letting me know. Thank you so very much for your help. MERRY CHRISTMAS AND A HAPPY NEW YEAR!!!

[wilkera]

My HP 9020 is requiring admin password and no way to reset, help! 

[Jay_G24]

Hi @wilkera,

I'd like to help!

I understamd the printer is locked with a adminstrator passsword

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[wilkera]

Spoiler

You message above indicates you have emailed reset instructions to my HP inbox...we have not received any messages or reset instructions.  Please help.  thx. 

[Jay_G24]

I have resent you the message could you check?

Let me know!

[Sbarnard21]

Kumar0307, I am having the same issue with the admin password on my 8715 officejet pro.  I’ve restored the network settings, but am still prompted to log in with the correct admin credentials - it’s not allowing me to reset the password.  Any help would be appreciated.

[Jay_G24]

Hi @Sbarnard21,

I'd like to help!

I understand the printer is locked with administrator password.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[Sbarnard21]

Jay - I did not receive the message/instructions.  Can you please try again?

[Jay_G24]

@Sbarnard21,

I have resent the message could you check?

Let me know!