• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎02-02-2022 01:01 PM

HP Recommended
Product: HP Officejet Pro 8740
Operating System: Microsoft Windows 10 (64-bit)

My coworker gave me a HP OfficeJet Pro 8740.  I wanted to trying using it to log into my wifi.  When I click on the network, it asks for a network security key.  I have the printer plugged into our router extender.  I've tried entering our router password plus I've asked my coworker for the security key he used, but he doesn't have it.  Any way to reset it or acquire it?

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-02-2022 02:06 PM - edited ‎02-02-2022 02:06 PM

HP Recommended

@Kristina24 

Hello,

In order to solve this issue, please restore the factory default settings as follows:

  1. Open the control panel dashboard (drag the top dashboard tab down from any screen, or tap the dashboard area on the home screen).
  2. On the printer control panel screen, touch Setup icon ().
  3. Touch Printer Maintenance, and then touch Restore.
  4. Touch Restore Factory Settings or Restore Settings.
    A message is shown to indicate that the factory settings will be restored.
  5. Touch Restore, and then touch Yes.
  6. The printer automatically restarts with the factory default settings.
  7. Try to connect your printer to your wireless network again.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎02-02-2022 02:06 PM - edited ‎02-02-2022 02:06 PM

HP Recommended

@Kristina24 

Hello,

In order to solve this issue, please restore the factory default settings as follows:

  1. Open the control panel dashboard (drag the top dashboard tab down from any screen, or tap the dashboard area on the home screen).
  2. On the printer control panel screen, touch Setup icon ().
  3. Touch Printer Maintenance, and then touch Restore.
  4. Touch Restore Factory Settings or Restore Settings.
    A message is shown to indicate that the factory settings will be restored.
  5. Touch Restore, and then touch Yes.
  6. The printer automatically restarts with the factory default settings.
  7. Try to connect your printer to your wireless network again.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.