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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.
Kristina24
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Solved!

Resetting network security key

HP Recommended
HP Officejet Pro 8740
Microsoft Windows 10 (64-bit)

My coworker gave me a HP OfficeJet Pro 8740.  I wanted to trying using it to log into my wifi.  When I click on the network, it asks for a network security key.  I have the printer plugged into our router extender.  I've tried entering our router password plus I've asked my coworker for the security key he used, but he doesn't have it.  Any way to reset it or acquire it?

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Mans
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Message 2 of 2
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HP Recommended

@Kristina24 

Hello,

In order to solve this issue, please restore the factory default settings as follows:

  1. Open the control panel dashboard (drag the top dashboard tab down from any screen, or tap the dashboard area on the home screen).
  2. On the printer control panel screen, touch Setup icon ().
  3. Touch Printer Maintenance, and then touch Restore.
  4. Touch Restore Factory Settings or Restore Settings.
    A message is shown to indicate that the factory settings will be restored.
  5. Touch Restore, and then touch Yes.
  6. The printer automatically restarts with the factory default settings.
  7. Try to connect your printer to your wireless network again.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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1 person found this reply helpful
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1 REPLY 1
Mans
Level 15
2,326 2,294 255 715
Message 2 of 2
Flag Post
HP Recommended

@Kristina24 

Hello,

In order to solve this issue, please restore the factory default settings as follows:

  1. Open the control panel dashboard (drag the top dashboard tab down from any screen, or tap the dashboard area on the home screen).
  2. On the printer control panel screen, touch Setup icon ().
  3. Touch Printer Maintenance, and then touch Restore.
  4. Touch Restore Factory Settings or Restore Settings.
    A message is shown to indicate that the factory settings will be restored.
  5. Touch Restore, and then touch Yes.
  6. The printer automatically restarts with the factory default settings.
  7. Try to connect your printer to your wireless network again.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

1 person found this reply helpful
Was this reply helpful? Yes No
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