Restore M110We due to incorrect admin/password

[Aaaasdoifhdsoif]

I have an HP Laserjet M110w. It randomly stopped printing. It says it can only print reports, which it does by wasting a significant amount of paper, to fix it I want to restore it to default settings: I connect to EWS but it does not accept the numbers I have under the lid. I did not change that, and it worked in the past.

I can only find ways to restore it by going to system in EWS, but I can't.

There must be a way to restore it without that, how can we do it? Like, some keyboard combo.

I couldn't find anything on HP Smart app as well, it simply sends me to the same page, asking the same user/pass combo which it does not accept.

Thank you all for your help.

[Nal_NR]

Hi @Aaaasdoifhdsoif,

Welcome to the HP Support Community! 

I’m here to help.

There should be a white label with a serial number ( probably under the toner access door) and PIN, try that PIN as a password, and leave the user blank.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Aaaasdoifhdsoif]

Hi, thank you. Per my opening message, I already tried the alphanumeric combination I found under the lid, but it doesn't work (it says it's wrong). I tried it either alone in the password field, or with "admin" as username, in any case it does not work. I don't remember changing it at all, so I believe it messed itself up. Is there any other way to fully restore the device to default settings?

[Nal_NR]

Hi @Aaaasdoifhdsoif,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!