Restore my e print account

[Sabrina1643]

I was late with a payment, but I have since settled the account. I can't either fax, scan, or take no further action. My printer is connected to Wi-Fi, and despite resetting the device, it remains non-functional. I uninstalled and reinstalled the app, and contacted technical support, following their instructions precisely, yet the issue persists. I am using an Android phone, and the service was working correctly before my ePrint account was suspended.

[zoey7886]

@Sabrina1643, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Restore HP ePrint Services! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Verify Account Status: Ensure your ePrint account is active and payments are up-to-date. Log into your HP account to confirm your account status: My HP Account.

Check Internet Connection: Make sure your printer is connected to a stable Wi-Fi network and has internet access. Try reconnecting your printer to Wi-Fi and verify the connection by printing a network configuration report.

Re-enable ePrint:

• Access your printer's web interface.
• Navigate to the HP Web Services or ePrint section.
• Enable Web Services again.

Update Printer Firmware: Update your printer firmware to the latest version from the HP support site for your printer model.

Resend Fax/Print Jobs: After restoring Web Services, try resending your fax or printing jobs through the HP Smart app on your Android device.

Confirm Printer Settings: Ensure all printer settings related to ePrint are correctly configured.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,