SCANNING IS CURRENTLY AVAILABLE

[babyms80]

please help!

I already tried some troubleshooting still doesn't work!

SCANNING IS CURRENTLY UNAVALAIBLE!

I can't figure out if it's something to do with the printer itself (but it says ready, active, can print and scan thru import, connection is good) or HP software itself?

 I saw this under SCAN on HP SMART "WEBSCAN"  " YOU CANNOT USE THIS FUNCTION IT HAS BEEN DISABLED, CONTACT THE PERSON WHO SET UP THE PRINTER" what doesn't mean? I'm the one who set up the printer. 

Thanks.

[Jay_G24]

Hi @babyms80,

I'd like to help!

I understand you would like to enable a web scan.

Webscan must be enabled from the EWS page of the printer.

Follow the instructions to enable the feature-

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan

---->Click Apply to save any changes

To scan using Webscan

Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software.

1. Load your original print-side down on the scanner glass or print-side up in the automatic document feeder.

   For more information, see Load the scanner or Load the document feeder.

2. Open the EWS. For more information, see Open the EWS.

3. Click the Scan tab.

4. Click Webscan, change any settings, and then click Start Scan.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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