SMTP Server Error Scan to email LaserJet 200 colorMFP M276nw

[funkymoose8866]

Hi Everyone. Thanks in advance for assistance. We have LaserJet 200 colorMFP M276nw and all of a sudden are unable to scan to email. Always receive SMTP Server error regardless of email we use. Have tried setting up new emails with different ports and keep getting error.(emails are verified to be working otherwise) 

Help please. 

[Jay_G24]

Hi @funkymoose8866,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing an SMTP server error.

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Now restart the printer and then try to perform a scan to email.

HP Customer Support - Software and Driver Downloads 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping