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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎01-09-2026 02:24 PM

HP Recommended

Hello HP Support:

Can you tell me is an online tech support service named Smart Tech Restore that says it is based in Tampa, Fla., a legimate provider of tech support for HP printers? They claim they are.

 

I was connected to them via a pop-up windown on HP's help page. They seemed like a scam.

 

Thank you.

 

Eric S.

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2 REPLIES 2

‎01-09-2026 02:45 PM

HP Recommended

If a popup I can pretty much guarantee this is not legit. Browser hijacking is becoming so common and often corrupted browsers are undetected until you happen to be on a site that triggers it.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-10-2026 12:21 AM

HP Recommended

  • HP Victus 15.6‑inch Gaming Laptop (15‑fb0000 / 598U8AV)

  • Product Number: 6F9V1PA

  • Serial Number: 5CD35021Q4

📌 Case History

  • HP Case ID: 5131337726 (created Sept 2024)

  • Issue first reported during warranty (11‑03‑2024 to 10‑03‑2025).

  • Symptoms: black screen, flickering display, frequent system hanging, microphone not working properly.

  • RAM was replaced under warranty, but the problem persisted.

  • After warranty expired, HP classified further support as chargeable service.

  • Display replacement was quoted at ₹13,375.46 + 18% GST + service charges.

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