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HP Recommended

have a 9019 office jet pro premier that we need to reinstall every time we need to scan to email WHY

1 REPLY 1
HP Recommended

@PML88007, Welcome to the HP Support Community!

 

Are you using a MAC or a Win PC?

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

To know how to setup scan to email, kindly refer to this document (applies to officejet printers)

Check the email account settings as shown here.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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