• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎10-07-2024 03:36 PM

HP Recommended
Operating System: macOS 12.0 Monterey

Printer: Color LaserJet Pro MFP M281fdw

 

When scanning to email, I keep getting the message, "Username or password is incorrect.  Ensure both user account and password are valid."

 

I've gone to the printer EWS page and confirmed I have the correct SMTP information.

 

I'm using outlook email.

 

It had been working fine with no changes made to my email or network.

 

What else could I possibly look at?

Category:
1 person had the same question
3 REPLIES 3

‎10-07-2024 04:54 PM - edited ‎10-07-2024 05:01 PM

HP Recommended

Hello @joer21,
Welcome to the HP Support Community!

 

Microsoft changed the settings: POP, IMAP, and SMTP settings for outlook 

Please check.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
            
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎10-07-2024 06:57 PM

HP Recommended

I had updated the SMTP as that was different but it still didn't work.

Was this reply helpful? Yes No

‎10-10-2024 02:03 PM

HP Recommended

Read this solution here scan to email .
“OAuth2” causes the problem.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
            
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.