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‎11-10-2021 06:39 AM

HP Recommended
Product: HP 6960
Operating System: Microsoft Windows 10 (64-bit)

I can email a file for printing.
However, when I try to scan to email (the printer app). I get an error that the server is not available or it's busy. 
No problem with internet connection - the ethernet cable is connected, and as I mentioned, emails sent to the printer are printing well.

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-13-2021 06:07 AM

HP Recommended

@roeylee, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to send scans to emails.

Did you make any changes to the settings? If not, wait for a couple of days, it might be an issue with the HP server.

 

Restart web services

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

 

Perform the steps mentioned in this document and Cannot Connect to Web Services

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-13-2021 06:07 AM

HP Recommended

@roeylee, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to send scans to emails.

Did you make any changes to the settings? If not, wait for a couple of days, it might be an issue with the HP server.

 

Restart web services

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

 

Perform the steps mentioned in this document and Cannot Connect to Web Services

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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