Scanner not recognizing computer

[Linda6218]

Hp envy 7640 printer unable to scan document to computer.  Message in display says computer not found.  Printer has no difficulty printing document from the computer.  Have turned printer, computer and even wireless gateway off and on.  no change in performance.  Same message is displayed in printer screen "computer not found." 

[Garp_senchau]

@Linda6218, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP ENVY 7640 printer is unable to scan documents to your computer and displays the message "computer not found," but it can print documents without issue, try the following troubleshooting steps:

Check Network Connection:

• Ensure that both your printer and computer are connected to the same network.
• Verify that the wireless signal is strong and there are no disruptions in your network connection.

Verify HP Software Installation:

• Ensure that the full-feature HP software is installed on your computer. This includes drivers and scanning software required for the printer to communicate with your computer.
• Visit the HP Support website and download the latest software version for your printer model.

Firewall and Antivirus Configuration:

• Temporarily disable firewall or antivirus software as it might block the communication between the printer and computer. Check if scanning works, and if it does, configure your firewall to allow communication.

Restart Print Spooler and Related Services:

• On your computer, restart the print spooler service to clear any hindrances in communication.

Network and Connection Issues:

• Ensure all cables are connected securely.
• Try removing and reconnecting the printer in the device settings on your computer.

HP Utility (Mac OS):

• For Mac users, open HP Utility located in the Applications folder. Use the "Scan to Computer" feature to test direct scanning.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,