Scanning from Printer gives Network Error but works from Phone App

[jcdecker71]

I just recently purchase the HP Envy 6555e.  I set it up and it is successfully connected to the WIFI.  I can scan successfully from the app on my phone but when I try to scan to email from the printer, I get a network error even though the printer is successfully connected to Wi-Fi.  I set up the shortcut for my email in the phone app and it appears on the list but when i select the email and say go I get the network error. 

[Hawks_Eye]

Hi @jcdecker71 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP Envy 6555e is connected to Wi-Fi and scanning works from your phone, but when you try to scan to email directly from the printer, you get a network error. 

This suggests that the printer is struggling to communicate with the email server.

Steps to Fix the Issue:

 

1. Restart Everything

• Turn off your printer, router, and computer.
• Wait 60 seconds, then turn them back on in this order:
  1. Router – Let it fully connect.
  2. Printer – Power it on and check the Wi-Fi light.
  3. Computer – Restart and try scanning to email again.

2. Check Printer’s Internet Connection

• Print a Network Configuration Page from the printer’s control panel.
• Look for the IP address and network status.
• If the printer is connected but still showing errors, proceed to the next step.

3. Verify Email Settings in HP Smart App

• Open the HP Smart app on your phone.
• Go to Shortcuts > Scan to Email.
• Ensure your email credentials are correctly entered.
• If needed, remove the shortcut and set it up again.

4. Update Printer Firmware

• Outdated firmware can cause network errors.
• Check for updates via the HP Smart app or HP’s support page here.

5. Reset Printer’s Network Settings

• Press and hold the Wireless button for 5 seconds until the light blinks rapidly.
• Reconnect the printer to Wi-Fi and try scanning to email again.

 

Try these steps and let me know if the issue persists!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye