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‎12-11-2020 02:50 AM - edited ‎12-11-2020 02:52 AM

HP Recommended
Product: HP Officejet 3835
Operating System: Microsoft Windows 10 (64-bit)

THE ALERT

 

"This printer provided a new security certificate or another device is impersonating it. Accept new certificate?"

 

Is the message I receive when trying to print from my mobile device. Even pressing Accept does not get the document printed.

 

Why am I getting this alert?

 

Any solution so I don't get the alert? can I go into settings and confirm a new certificate?

 

Thanks in advance - Stay safe and well

Category:
13 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-11-2020 10:36 AM

HP Recommended

Installing the HP Smart app on my new device solved my problem. It was never installed on my old device. Thanks for the help. Problem solved.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-11-2020 05:04 AM

HP Recommended

Hi,

Try generating a new self-signed certificate for the printer and check if that may help:

https://support.hp.com/us-en/document/c06447928

To access the Embedded Web Server open the HP Smart app.

If the printer is not listed, click the plus sign in the top side and follow the steps to add your printer.

 

Double-click the printer icon and select Advanced Settings, from there follow the steps as listed in the document.

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-11-2020 10:36 AM

HP Recommended

Installing the HP Smart app on my new device solved my problem. It was never installed on my old device. Thanks for the help. Problem solved.

Was this reply helpful? Yes No
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