• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎12-11-2020 02:50 AM - edited ‎12-11-2020 02:52 AM

HP Recommended
Product: HP Officejet 3835
Operating System: Microsoft Windows 10 (64-bit)

THE ALERT

 

"This printer provided a new security certificate or another device is impersonating it. Accept new certificate?"

 

Is the message I receive when trying to print from my mobile device. Even pressing Accept does not get the document printed.

 

Why am I getting this alert?

 

Any solution so I don't get the alert? can I go into settings and confirm a new certificate?

 

Thanks in advance - Stay safe and well

Category:
18 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-11-2020 10:36 AM

HP Recommended

Installing the HP Smart app on my new device solved my problem. It was never installed on my old device. Thanks for the help. Problem solved.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-11-2020 05:04 AM

HP Recommended

Hi,

Try generating a new self-signed certificate for the printer and check if that may help:

https://support.hp.com/us-en/document/c06447928

To access the Embedded Web Server open the HP Smart app.

If the printer is not listed, click the plus sign in the top side and follow the steps to add your printer.

 

Double-click the printer icon and select Advanced Settings, from there follow the steps as listed in the document.

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-11-2020 10:36 AM

HP Recommended

Installing the HP Smart app on my new device solved my problem. It was never installed on my old device. Thanks for the help. Problem solved.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.