Security

[Zchick]

System refuses to let me update the email address I am using. I intend to get rid of that email adddress. Your message says “ This email address is not available. If you own this email address, you can release it by signing in to the other account and changing it there. Alternatively, you can use that other account instead of changing this one. Use the forgot password link as needed. “ 

What?? I only have the one account that I’m aware of and pretty much use it exclusively. I am trying to get rid of having several different email accounts. Until this is straightened out it makes it extremely difficult to change what email address I’m using. All emails from hp are going to the one on file. Strange the system will not let me change it. I do not have time to go round in circles on this and I need it fixed NOW! 

[Irfan_06]

Hi @Zchick,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with changing the email ID for your Hp account.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Sign in to HP Smart and then click the Account icon at the top of the webpage. Select Settings, and then scroll down to Account information. Select the Edit icon next to Primary email address. Change the email address, and then click Save.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Zchick]

I tried that to start with and it didn’t work. That’s why I reached out. 

[Zchick]

[Zchick]

I don’t remember having another account under the email I NEED to switch it to. This has to happen very soon. 

[Zchick]

I TOLD YOU ONCE ALREADY I TRIED THAT AND IT DID NOT WORK! STOP BEING ROBOTIC WITH YOUR RESPONSES!  I TRIED THAT A FEW DOZEN TIMES! I AM NOT STUPID!  GET ME A HUMAN THAT COMPREHENDS MY PROBLEMS AND WILL ACTUALLY ASSIST ME! YOU ARE GOING TO CAUSE HP TO LOSE ME AS A CUSTOMER IF YOU DO NOT GET SOMEONE ELSE THAT IS NOT A BLOOMING ROBOT AND WILL ACTUALLY GIVE ME HELP! I AM TIRED OF AI ROBOTS AND AUTO RESPONSES THAT ARE NOT HELPFUL! LEARN TO READ AND UNDER THE ISSUE BEFORE YOU RESPOND WITH YOUR ROBOT RESPONSE!! 

[Irfan_06]

Hi @Zchick,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Zchick]

WHERE IS THE INFORMATION YOU NEED? I CANT FIND IT AND IM TIRED OF GOING ROUBD IN CIRCLES AND TRYING WITH HP. MAYBE ILL THROW OUT EVERYTHING HP AND GO WITH ANOTHER MORE HELPFUL COMPANY!