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‎06-11-2022 03:42 PM - last edited on ‎06-11-2022 03:54 PM by Retired

HP Recommended
Product: HP DeskJet Plus 4122 All-in-One Printer
Operating System: macOS 10.13 High Sierra

Instructions all say to make sure printer is on the same network as the computer. Where on my printer or HP Smart ap do I choose or enter the desired network?

Category:
2 REPLIES 2

‎06-11-2022 10:15 PM

HP Recommended

Hi,

Can you see a solid or blinking blue wireless light on the printer?

 

If it is solid, print a Wireless Network Test page and ensure which network the printer is connected to, you would find the Network name (SSID) listed within the Current Configuration section:

https://support.hp.com/us-en/document/c06543518

 

If it is not connected to the network, follow below steps to restore a wireless setup mode and reconnect the printer to your wireless network through the HP Smart app, from any wirelessly-connected device:

https://support.hp.com/us-en/document/ish_1780623-1698506-16

 

Shlomi



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‎06-12-2022 02:01 PM

HP Recommended

I love the quality of the HP printing, but suddenly I am disconnected, and can't print at all. I have tried to follow the reset instructions to no avail. I suspect that my printer is set with a different network than my computer, and my question was how do I change the required network on the computer. This was never answered. I have been recuperating from the Covid Virus, so my foggy brain is probably missing something. I have spent two days on trying to follow the voluminous reset instructions to no avail. Unless I can solve this, I will have to shop for a new printer. Too bad! I loved the HP quality, and the easy ink program,

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