Serial Number Issue

[Pat_L1]

I am trying to contact someone regarding an issue I’m having with the serial number on my printer. However, in order to contact customer support it seems I need the serial number. How do I get it contact with someone about this issue. I have double and triple checked that I have entered the number correctly but it just says there was an issue and to try again later. 

[A_Gayathri]

Hi @Pat_L1,

Welcome to the HP Support Community

I understand you're having trouble with the serial number for your HP ENVY 6000e and need to contact customer support but can't get past the serial number entry issue, here’s what you can do:

Locate the Serial Number: Make sure you're looking in the right place. On most HP printers, the serial number is located on a label inside the printer door or at the back of the printer.

Check for Accuracy: Ensure there are no typos or extra spaces when entering the serial number.

• Refer to this document this will help you how to find out the product details 

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.