• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎01-23-2024 09:54 AM

HP Recommended
Operating System: iOS

I am unable to connect my printer to my home wireless network from my iPhone 12 or my MacBook Pro. 
The Hp Smart app I downloaded on both, is of no help. It doesn’t find my printer and using my phone, when I type in the printer manually it asks me to locate the printer name in my WiFi  network and when I do select the printer, it asks for a password. I don’t know where to find the password. 

I tried downloading the manual because I can’t find anything that came with this printer since it was purchased 2 years ago and the manual directs me to use the HP Smart app.  

the WiFi light is flashing blue. 

Can I get some additional guidance? I just want to connect it to my wireless network and use it. 

 

Tags (1)
Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.