Setting up WiFi connection printer is showing blue internet signal I have added to ‘Printers and Sca

[Keithlambretta]

I have set up the smart app on my phone. The printer is connected to the network (I think) the blue light is on. On settings - Printers and Scanners I have HP Envy pro 6400 series. When I try and print a doc it states PDF copy ready and it is trying to save the doc. Instead of printing? I just do not know what to do next. Please !

[KrazyToad]

@Keithlambretta

Welcome to HP Community

I have gone through your Post and would like to help

Try assigning a manual IP Address and then reinstall the HP Smart App

1) Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
2) Type the IP address on your web browser to obtain the printer EWS page on your computer.
3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
5) Click Manual IP
6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.
7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.
 

Thank you

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