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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP ENVY 4502 e-All-in-One Printer

We recently switched wifi providers from Frontier to T-Mobile and now my Envy 4502 will not connect to the internet. I am told I need to reset the mac address, but I cannot for the life of me figure out how to do that. I need like, idiot-proof directions. haha. Please help!

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