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Message 1 of 4
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Sign in to HP DeskJet 2600 series

HP Recommended
DeskJet 2622
Microsoft Windows 10 (64-bit)

I have had this printer a while. I changed the Wireless Provider, which gave me new SSID and network configuration. This information is not changeable. I went to try to add the DeskJet Printer onto the new network. Unfortunately I am getting this Box asking me for a custom Password to update the network information.

 

I dont recall setting a Custom Password when I initially setup the printer. Is there any way around this? Or possibly a way to do a Hard Reset on the printer? Password Request.JPG

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HP Support Agent
HP Support Agent
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Message 2 of 4
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@Dandreson

 


Welcome to HP Support Community


I would like to help

 

Please restore the printer settings back to default

 

Press and Hold the Wireless and Cancel Button for 5 seconds and then try connecting the printer back to your new Network


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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Message 3 of 4
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@KrazyToad

 

I tried the suggestion, but after doing that, when I tried to connect to the WiFi I received the same box asking me for a custom password. 

 

Another thing I tried to do was pressing the Wireless button along with the information button and following the steps provided.. but that did not work either. 

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HP Support Agent
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Thank you for keeping me posted

 

At this point I suggest you contact HP Support in your region and they should be able to help you with this Password issue

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

KrazyToad
I Am An HP Employee

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