Since Verizon changed router I have not been able to connect my HP Envy 6458e

[NBMA52]

Unable to connect wi fi to printer since Verizon changed my router

[VikramTheGreat]

Hi @NBMA52,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP ENVY 6458e All-in-One Printer stopped connecting to Wi-Fi after Verizon changed your router. It's likely because the printer is still trying to connect to the old network settings. Here's how to fix it:

1. Reset the Printer’s Network Settings

This will clear the old Wi-Fi info:

• On the printer control panel, press and hold the Wireless button and the Cancel button together for 5 seconds until the Power light blinks.
• This restores Wi-Fi setup mode.

2. Use the HP Smart App to Reconnect

• Download or open the HP printer setup (HP app) | HP® Support on your phone or PC.
• Make sure your device is connected to the new Wi-Fi network.
• Tap “+ Add Printer” and follow the prompts to connect your printer to the new network.

3. Print a Network Configuration Page (Optional)

• Press the Information button (i) on the printer to print the page.
• It will show whether the printer is connected to the correct Wi-Fi and has internet access.

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat